Coronavirus Archives - Carolina Digital Phone Business Phone Systems Tue, 04 Mar 2025 21:18:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://carolinadigitalphone.com/wp-content/uploads/2021/01/cropped-favicon-digital-phone-solutions-1-150x150.webp Coronavirus Archives - Carolina Digital Phone 32 32 The Good and Bad Effects of Remote Work https://carolinadigitalphone.com/good-and-bad-effects-of-remote-work/ https://carolinadigitalphone.com/good-and-bad-effects-of-remote-work/#respond Fri, 13 Oct 2023 12:00:00 +0000 https://carolinadigitalphone.com/?p=8724 The article delves into the shift toward remote working, emphasizing its numerous advantages like increased flexibility for employees, cost savings for companies, and significant reduction in greenhouse gas emissions and carbon footprint. It highlights how remote work aids in improving work-life balance, mental health, and overall productivity. However, the article also acknowledges drawbacks, scaling from social isolation for workers, the decrease in informal office interactions, a potential negative impact on company culture to adverse effects on employees' mental health if not properly managed. It concludes by stating the need for maintaining open communications, adopting appropriate technologies, and maintaining a healthy work environment to successfully reap the benefits of remote work.

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Disclaimer: The content you’re about to read includes a recommendation for Aetna’s therapy services. While this specific recommendation is sponsored, the overall discussion about the effects of remote work reflects our genuine thoughts and observations. As always, please consult with a healthcare professional for personalized advice regarding your mental health needs.

Overview of Remote Working

Remote working has become increasingly prevalent, especially in the wake of the COVID-19 pandemic. With companies adjusting to new ways of operating and employees prioritizing health and safety, remote work options have become a viable alternative to traditional office spaces. This shift allows businesses to reduce their carbon footprint by eliminating daily commutes and office spaces. In addition, it provides employees with more flexibility in managing their work-life balance.

While remote work offers numerous advantages, it does present some challenges. The absence of social interactions and informal office interactions can negatively impact employee morale and company culture. Additionally, remote work environments can have adverse effects on employee mental health if not properly managed. In this article, we will explore the effects of remote work in more detail. We will examine both the positive and negative impacts it has on employees and organizations alike.

Advantages and Disadvantages of Working Remotely

There are several advantages to remote work. Firstly, it offers flexibility, allowing employees to create a better work-life balance. Without the daily commute, employees have more time to spend with their families or engage in personal activities.

Secondly, remote work reduces the need for office space and can lower costs for companies. The result makes it an attractive option for businesses. Additionally, working remotely can have a positive impact on the environment. It reduces greenhouse gas emissions and the carbon footprint associated with commuting.

However, there are also some disadvantages to consider with remote work. Social isolation is a common challenge, as remote employees may miss out on informal interactions and personal connections with colleagues. The lack of an office environment and company culture can also be a drawback. Lack of face-to-face interaction can make it difficult to establish a sense of community and shared values.

To address the challenges of remote work, it is important to have a flexible communication system in place, such as VoIP (Voice over Internet Protocol). This allows for seamless and efficient business communication regardless of location. By leveraging technology, companies can ensure that remote workers stay connected and included in team collaborations.

Positive Effects of Remote Work

Three years after the COVID-19 pandemic, remote work has become a permanent fixture in the global workforce. With the advancements in technology and the pandemic-induced shift to remote work, employees now have the flexibility to work from anywhere, resulting in numerous benefits for both individuals and companies.

Increase in Flexibility

The rise of remote work has brought about an increase in flexibility for employees. This newfound flexibility allows individuals to plan their work around their commitments. The result is a better work-life balance. Remote workers can attend to personal tasks and responsibilities, such as childcare or pursuing further education, without compromising their jobs.

One of the major advantages of remote work is the ability to work from anywhere. Employees are no longer confined to physical office space. They can choose to work from the comfort of their homes, a coffee shop, or even while traveling. This provides convenience and allows companies to extend their operations beyond traditional working hours. This benefits customers in different time zones.

Flexible working hours are another notable advantage of remote work. This setup accommodates various lifestyles and preferences. Night owls can work during their most productive hours and parents with young children can structure their work schedule around their family’s needs. This flexibility enhances employee satisfaction and productivity.

Moreover, remote work offers different arrangements to suit individual needs. Companies utilizing cloud-based PBX telephone systems provide options for employees to work remotely, ensuring seamless communication and collaboration regardless of location.

More Time for Personal Life

One of the most significant benefits of remote work is the ability to have more time for personal life. Traditional office jobs often require a commute, and often take up a significant portion of the day. Remote work eliminates this commute time. The benefit is extra hours that can be utilized for personal activities or commitments.

Having a better work-life balance is crucial for overall well-being and satisfaction. Working remotely allows individuals to tailor their schedules around personal commitments. Whether it’s attending a child’s school event, or going to a medical appointment, remote work offers the flexibility to prioritize personal life without sacrificing work responsibilities.

With the extra time gained from working remotely, employees can engage in various tasks or activities during their free time. They can pursue hobbies, exercise, or simply take a moment to relax and recharge. This increased autonomy over one’s time reduces stress and improves overall happiness.

Reducing Greenhouse Gas Emissions and Carbon Footprint

Reducing greenhouse gas emissions and carbon footprint is a pressing concern in today’s world. As individuals and organizations strive to make sustainable choices, remote work emerges as a powerful tool in the fight against climate change. By allowing employees to work from home or other remote locations, companies can significantly reduce their environmental impact.

One of the key ways remote work contributes to sustainability efforts is by cutting down on commuter travel. Without the need to commute to physical office space, employees can eliminate the daily carbon emissions associated with their daily commutes. This reduction in commuter travel not only lowers greenhouse gas emissions but also improves air quality, particularly in densely populated urban areas.

Research indicates that if all eligible workers in the United States choose to work remotely, it has the potential to reduce a staggering 54 million tons of greenhouse gases each year. This reduction is equivalent to taking over 10 million cars off the road annually. These figures demonstrate the substantial positive impact of remote work on minimizing carbon footprint and curbing climate change.

As more companies embrace remote work options, the potential to make significant strides in reducing greenhouse gas emissions becomes even more apparent. By incorporating remote work into their operations, companies can play an active role in fostering sustainability and contributing to a cleaner, greener future.

Improved Mental Health and Reduced Stress Levels

Remote work has been shown to have numerous positive effects on mental health, leading to reduced stress levels and improved overall well-being. One of the key factors contributing to this is the flexibility it provides. Remote work allows individuals to have more control over their work environment and schedule, enabling them to find a balance that works best for them.

By eliminating the daily commute, remote workers are spared from the stress and anxiety associated with rush hour traffic and crowded public transportation. This alone can significantly reduce stress levels and provide a more relaxed start to the workday. Additionally, remote work allows individuals to create a personalized work routine that suits their optimal productivity and well-being. They can take breaks when needed, engage in physical activity or hobbies, and allocate time for self-care activities, all while meeting their work responsibilities.

The ability to work remotely also reduces workplace stressors such as office politics, long hours spent in a cubicle, and the constant pressure to be physically present in an office. Remote work promotes autonomy and empowers employees to design their workspace and workstyle to maximize their mental well-being.

Increased Productivity and Efficiency

Remote work has been proven to significantly increase productivity and efficiency for employees. One of the main reasons for this is the reduction in interruptions that remote workers experience compared to their office counterparts. In a traditional office setting, there are constant distractions, such as colleagues stopping by for a quick chat or unnecessary meetings that break the flow of work. By working remotely, individuals can create a focused and uninterrupted work environment, allowing them to dive deep into their tasks and prioritize deep work.

Moreover, remote work eliminates office politics that can often hinder productivity and efficiency. In an office setting, there may be power dynamics, favoritism, and unnecessary competition between colleagues. By working remotely, employees can escape these dynamics and focus solely on their tasks, leading to a more productive and efficient workday.

Additionally, remote work provides a quieter noise level, which is crucial for concentration and focus. Open office environments can be noisy and disruptive, making it difficult for employees to concentrate on their work. Remote workers can create their ideal work environment, whether it’s a home office or a quiet coffee shop, where they can tailor the noise level to their liking, thus increasing their productivity.

Finally, remote work allows for more efficient meetings. With the use of video conferencing tools and collaboration software, remote meetings can be more streamlined and focused. Participants can join from the comfort of their own workspace, eliminating the time wasted on commuting to a meeting room. Meetings can be shorter, more productive, and include only the necessary participants, leading to increased efficiency in decision-making and problem-solving.

Negative Effects of Remote Work

Despite its many advantages, remote work also has some negative effects that need to be considered. One of the main challenges of working remotely is the lack of social interactions. Remote employees miss out on the informal interactions and spontaneous conversations that often happen in an office setting. These interactions can build rapport, foster collaboration, and promote a sense of camaraderie among colleagues.

Without regular face-to-face contact, remote workers may feel isolated and disconnected, leading to decreased morale and lower job satisfaction. Additionally, the blurring of boundaries between work and personal life can be a significant drawback. Without a clear separation between work and home, remote workers may struggle to maintain a healthy work-life balance. The flexibility of remote work can sometimes lead to longer working hours and difficulty in switching off from work, potentially resulting in burnout and decreased overall well-being.

Finally, there are also potential health issues associated with remote work, such as ergonomic concerns and a sedentary lifestyle. Remote workers may not have access to proper office setups and may spend long hours sitting, which can negatively impact their physical health. Individuals and organizations need to address these negative effects and implement strategies to mitigate them to ensure a successful remote work experience.

Social Isolation and Lack of Interactions with Colleagues

Remote work has become increasingly prevalent, especially in a post-pandemic world. While it offers many benefits such as flexible hours and reduced commute times, it also comes with some negative effects. One of the main drawbacks is social isolation and the lack of interactions with colleagues.

Working alone can be pretty lonely. You don’t have anyone to chitchat with over the water cooler and you have to work by yourself much of the time. There’s no real room for socializing and so it’s ever more important to seek the help of an Aetna therapist. Remote workers often find themselves deprived of the usual opportunities for informal chats, socializing, and team-building activities that typically occur in office environments. These interactions not only foster a sense of community but also facilitate collaboration and the sharing of ideas. Without them, remote workers may experience feelings of loneliness, which can negatively impact their mental health and overall well-being.

This isolation is particularly pronounced among younger workers, who typically thrive on social interactions. Empirical studies highlight the heightened levels of loneliness and anxiety experienced by this demographic when working remotely. The absence of in-person interaction may hinder their personal and professional growth and contribute to feelings of disconnect from the larger company culture.

To combat these challenges, remote work policies should prioritize opportunities for virtual team-building exercises, regular check-ins, and collaborative projects. Implementing video conferencing and chat platforms can help replicate some aspects of in-person communication. Encouraging employees to connect outside of work hours through online communities and forums can also provide a sense of belonging.

It is important to acknowledge and address the social isolation and lack of interactions experienced by remote workers. By implementing strategies to foster social connections and maintaining company culture in virtual environments, businesses can help promote the well-being and mental health of their remote employees.

Loss of Office Space and the Company Culture It Generates

Remote work has undoubtedly become more prevalent due to the COVID-19 pandemic, but its widespread adoption has resulted in the loss of physical office space and has had a significant impact on company culture. Office spaces are not merely venues for work; they play a crucial role in fostering a sense of community, collaboration, and identity among employees.

Office spaces provide a physical environment where employees can interact, exchange ideas, and build relationships. These interactions are essential for creating a strong company culture and a sense of belonging. However, with remote work becoming the new norm, employees are no longer physically present in the same space, leading to a decline in face-to-face interactions.

The absence of a physical office space hampers employee interactions and inhibits spontaneous collaboration. In a remote work setting, interactions become more formal and deliberate, limiting the organic exchange of ideas that often occurs in a shared physical space. Remote workers may find it challenging to build relationships and connect with colleagues, potentially leading to a fragmented company culture.

Moreover, recreating a strong company culture in remote work environments poses its own set of challenges. Strategies like virtual team-building exercises and online communities can help maintain some level of connectivity, but they cannot fully replicate the camaraderie and sense of togetherness that arise naturally in an office setting. The loss of physical office space thus negatively impacts employee interactions, collaboration, and the overall company culture.

Embracing Remote Work

Adapting to remote work can be a challenging yet rewarding transition. To navigate this new work arrangement successfully, there are key steps and strategies to consider.

Firstly, it is crucial to assess your work-life circumstances. This includes evaluating the availability of a suitable workspace, access to reliable internet connections, and the presence of any potential distractions at home. Understanding these factors will help you create an environment conducive to productivity.

Additionally, open and ongoing communication with supervisors is essential. It is vital to communicate your needs and concerns regarding remote work. This includes discussing expectations, deadlines, and any challenges you may face while working remotely. Regular check-ins with your supervisor can help ensure that both parties are aligned and any issues are promptly addressed.

It’s important to note that remote work can vary across positions. While some employees may be able to work remotely full-time, others may adopt a hybrid model, splitting their time between remote work and in-person activities. Understanding your specific remote work arrangement is crucial to managing your workload efficiently.

Use Remote Work to Improve Your Bottom Line

Remote work can have a significant positive impact on a company’s bottom line. By implementing remote work policies, organizations can experience several cost-saving benefits. Firstly, there is a reduction in the need for office space, which results in significant savings on real estate expenses. With fewer employees physically present in the office, companies can downsize or eliminate office spaces altogether, leading to substantial cost reductions.

Additionally, remote work allows companies to tap into a global talent pool. By widening their hiring options beyond the limits of a local workforce, organizations can find highly skilled professionals from around the world. Access to a diverse range of talent brings fresh perspectives, innovative ideas, and enhanced problem-solving capabilities, all of which contribute to improved productivity and increased creativity.

Furthermore, remote work has been shown to increase employee loyalty and satisfaction. Studies have consistently demonstrated that remote workers are generally happier, leading to higher levels of engagement and commitment to their work. Satisfied employees are more likely to stay with the company for longer durations, thus reducing turnover costs.

For instance, according to a recent survey by Monster, a job site, more than one in four US workers would rather have a root canal than work in an office five days a week. Additionally, nearly two in five workers said they would quit a job that required them to be in the office even one day a week. These statistics show that workers’ attitudes towards the traditional office environment are changing, and companies that don’t adapt risk losing their employees.

These positive changes not only save recruitment and training costs but also create a positive workplace culture that attracts and retains top talent.

Conclusion

While the world has changed greatly after the COVID-19 pandemic, there are both positive and negative aspects to remote work. Companies that successfully implement remote work policies can benefit from saving costs, expanding their talent pools, and retaining top employees. However, employers need to keep an open dialogue with their workers and ensure they create a productive working environment during the transition. With the right policies in place, organizations should be able to reap the many benefits of remote work while avoiding any potential pitfalls.

Using technology to manage remote workers is one way to ensure success. As the trend continues, companies should look for ways to invest in tools that can facilitate communication, collaboration, and productivity tracking among their virtual teams. With the right approach and resources, employers can successfully use remote work to improve operational efficiency and remain competitive in an ever-changing business environment.

To learn more about how your business can benefit from technology like VoIP to increase revenue, improve the customer experience, and boost employee satisfaction and productivity, contact Carolina Digital Phone today at (336) 544-4000.

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Is Your Office Phone System Prepared for Another Lockdown? https://carolinadigitalphone.com/is-your-office-phone-prepared/ https://carolinadigitalphone.com/is-your-office-phone-prepared/#respond Tue, 28 Sep 2021 12:00:00 +0000 https://carolinadigitalphone.com/?p=21641 The latest dispatch from the pandemic front brings some good news, and some bad news.   The good news is that despite yet another surge of cases and hospitalizations —  this time driven by the Delta variant — there is no official plan to enter into another lockdown. But the bad news is that the White House recently stated that “in all probability” there will be guidelines and restrictions issued in the weeks and months ahead. Unfortunately, we all know from experience that “in all probability” is political-speak for “it’s going to happen.”  This begs a vital question for business owners...

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The latest dispatch from the pandemic front brings some good news, and some bad news.  

The good news is that despite yet another surge of cases and hospitalizations —  this time driven by the Delta variant — there is no official plan to enter into another lockdown. But the bad news is that the White House recently stated that “in all probability” there will be guidelines and restrictions issued in the weeks and months ahead. Unfortunately, we all know from experience that “in all probability” is political-speak for “it’s going to happen.” 

This begs a vital question for business owners and leaders across the country: is your office phone system prepared for another lockdown? 

If you have an all-in-one VoIP office phone system from Carolina Digital Phone, your answer is a clear and comforting YES! Here are the seven reasons why:

Schedule a LIVE online demo with one of or pre-sales engineers at this LINK or Call (336) 544-4000

1. Our Office Phone System Supports Your Remote Workforce

Due to physical distancing requirements, you may need to limit the number of employees who work in your office. It is also possible that some of your employees — including key team members — may be required to self-isolate at home after coming into contact with an infected individual(s).

Our office phone system makes it fast, easy, and extremely affordable to keep your remote workers productive — and keep your business moving forward. Remote workers have multiple options:

  • They can plug an IP phone into the back of their computer or their Wi-Fi router, and instantly start using the office phone system.
  • Remote workers can wear a headset and turn their desktop and/or laptop into a softphone.
  • They can use their personally-owned or corporately supplied smartphones.

Notably, even when remote workers use their personally-owned smartphones, their personal information does not display on Caller ID. The business’s information is displayed. This presents a more professional image, and it is also important for privacy, security, and compliance. 

2. Carolina Digital Phone System Lets You Rapidly and Easily Add Users 

One of the biggest liabilities of a conventional landline office phone system has to do with adding users. Not only is this costly, but depending on where the new user(s) are located in the office, it could mean installing wires — which is disruptive to staff and customers. And on top of this, businesses that have not purchased a premium (read: expensive) maintenance plan can expect to wait for a technician to come on-site and get the job done. And during a lockdown, who knows how long that might take — it could be months! 

With our office phone system, adding users is rapid, easy, and very cost-effective. It also does not matter if users are located in the corporate office, or (as discussed earlier) a home office, a digital workspace, or anywhere else. Within minutes, they will have their own unique number/extension and voicemail box.  

3. Our Office Phone System Leverages Your Existing Hardware Investment

If your existing phones are compatible with a VoIP adapter — which is a small device that converts analog voice signals into digital IP packets — then you will be able to use them with our office phone system. This is an enhanced level of flexibility and affordability that most conventional phone companies do not provide.  

4. Our Office Phone System Lets You Recruit Talent Outside Your Local Labor Pool

The “Great Resignation” is upon us. In April 2021 alone, a staggering four million people decided to leave their job — some because they wanted to explore other opportunities, others because they needed a break, and still others who opted to retire early. This unprecedented volume of turnover is making it hard for many businesses to find the talent they need in their local labor pool — especially if they require workers with highly specialized skills and/or industry certifications and licenses. 

Our office phone system empowers you to reach beyond your local labor pool and connect with the talent that you need to succeed now and into the future. Even if they are located on the other side of the state or country, your new employee(s) will be on the same system as everyone else — they can chat through instant messaging, participate in video calls, and more. 

5. Our Office Phone System Has Built-In Advanced Features that Drive Flexibility

Some of the most valuable features of our office phone system that drives flexibility include:

  • Voicemail-to-email with text: employees can listen to voicemails as audio files that are automatically pushed to their email inbox. Plus, employees can have voicemails automatically transcribed and the text entered into the body of an email.
  • Live call transfer: employees can seamlessly transfer a live call from one device to another; for example, they can answer a call on their IP phone and transfer it to their smartphone. They can then transfer it again to their car’s Bluetooth system.
  • Presence: instead of calling, texting, or physically walking over to check if a colleague is available employees simply glance at their colleague’s presence indicator to see if they are available, busy, or away. This feature is especially valuable for remote workers. This is because they can instantly see if their colleagues’ are available. Their managers can see if they are working. 
  • e-Faxing: with our optional e-fax service, employees can send/receive faxes from anywhere, at any time. In addition, e-faxing is more secure than scanning and attaching a document to an email. HIPAA compliant, e-fax and detailed reports are available through a secure web-based portal.

 

6. Our Office Phone System Expands Your Footprint into New Markets

You can affordably obtain a phone number that is local to another geographic area— which makes your business appear local. That’s a significant advantage. For example, if your business is based in Greensboro, NC where the area code is 336 and you have customers (or you want customers) in Raleigh, NC where the area code is 919, you can get a number with a 919 area code. You can also get a toll-free number to expand your footprint nationwide.

7. Our Phone System Enables You to Assign Unique Numbers to Campaigns

Speaking of adding numbers: let’s say that you are running a special limited-time promotion. You can easily get a unique number and assign it to the campaign. This helps you measure the effectiveness and ROI of your advertising and marketing. 

Assigning a unique number also allows you to customize your operational workflow. For example, you may want to have customers who take advantage of the promotion speak with CSRs who are specially-trained or located in a call center. 

The Bottom Line

Will there be another lockdown? Nobody can say for sure. However, what we can say with certainty is that we are not out of the woods yet. The Delta variant has really thrown a wrench into what we all hoped was the end of the pandemic. 

Regardless of what the future has in store, your business needs to be prepared if — or more likely when — new restrictions are put in place. Our office phone system gives you the flexibility that you need to keep moving forward. And that is not just a matter of profit and loss. It could mean the difference between survival and extinction. 

Learn more and schedule your live guided demo of our flexible all-in-one VoIP office phone system by calling us today at (336) 544-4000. We can deliver your demo in person at your location, or over the web.

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The Dangers of Accepting “The New Normal” https://carolinadigitalphone.com/the-dangers-of-accepting-the-new-normal/ https://carolinadigitalphone.com/the-dangers-of-accepting-the-new-normal/#respond Sat, 04 Sep 2021 13:00:00 +0000 https://carolinadigitalphone.com/?p=9159 The Dangers of Accepting the “New Normal” January 2020 seems like a lifetime ago for many of us. For business owners, it may feel like a good deal longer. But that’s the last time many of us can remember operating under normal parameters before COVID-19 changed everything. For months we’ve had to cope with crippling uncertainty and ulcer-inducing anxiety. They’ve had to adjust to a state of affairs that’s terrifyingly referred to as “The New Normal”. A state of affairs that’s anathema to the tireless entrepreneur. Business owners from all walks of life have had to make sweeping operational changes...

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The Dangers of Accepting the "New Normal"

January 2020 seems like a lifetime ago for many of us. For business owners, it may feel like a good deal longer. But that’s the last time many of us can remember operating under normal parameters before COVID-19 changed everything. For months we’ve had to cope with crippling uncertainty and ulcer-inducing anxiety. They’ve had to adjust to a state of affairs that’s terrifyingly referred to as “The New Normal”. A state of affairs that’s anathema to the tireless entrepreneur.

Business owners from all walks of life have had to make sweeping operational changes on the fly. They’ve had to grapple with the logistics of managing a staff of remote workers who are unaccustomed to the potential benefits and caveats of working from home. While studies show that employees can be more productive at home, the conditions of those studies do not match the lived experiences of most workers. Especially those who have also had to learn to become teachers to their children on their lunch breaks.

Click on the Video below to watch a short video!

What is “The New Normal” and how is it damaging to businesses?

Before we begin, let’s make a couple of things clear. This post is intended to be entirely apolitical. The most ardently conservative and the most inveterate socialist will surely agree that no nation’s economy can thrive while a substantial portion of its workforce is unable to do their jobs. Moreover, this post is not intended to denigrate the sterling work of our frontline healthcare workers. Nobody wants to sacrifice lives to keep the wheels of the economy turning. Nor does any right-minded business owner want to create an environment within which their employees feel unsafe. However, if we accept our current state of affairs as “The New Normal” we risk doing fundamental damage to our economy and the businesses that keep those wheels turning.

Speaking from personal experience, I have attempted to hire new employees during the pandemic. However, because the Federal and State governments are paying so much money in unemployment financial benefits, prospective employees do not want to work. They would rather stay at home and play Animal Crossing. We need a welfare state to support our most vulnerable, but it cannot be used to perpetuate economic stagnation while we all sit at home and binge-watch shows on Netflix.

As intelligent business owners, we owe it to our employees to create safe working conditions that allow them to return to their jobs with confidence. We now know enough about how the novel coronavirus is transmitted to put safeguards in place to protect employees and customers alike.

We may have to make some compromises and concessions, for sure. But that’s a much better prospect than inertia.

Many businesses simply cannot function under the conditions of “The New Normal” which makes many industries (such as hospitality and events) tenuous at best. Which, in turn, has a knock-on effect on the industries that support them (IT, agriculture, recruitment, marketing, HR support, etc.). In order for our economy to be strong, it needs to be diversified. Accepting this “The New Normal” renders a diverse economy impossible.

One doesn’t have to be John Maynard Keynes to know that “The New Normal” is not economically sustainable. While governments can theoretically create as much money as they like out of thin air via Quantitative Easing, the more it does this, the more the value of the dollar drops. And without a robust and diverse economy, it may be extremely difficult to boost it back up.

Fear and misinformation

But what about public health? It’s an entirely valid concern and one of which business owners need to be cognizant of. What’s more, the current climate of fear and misinformation does little to buoy consumer confidence, which is at its lowest in years. From bogus coronavirus cures that provoke people to inject dangerous substances, to claims that Bill Gates wants to use a vaccine as a pretext to inject monitoring chips into the populace, the media is at least partially culpable in contributing to the hysteria that can compromise logical thought. But in a climate where fear drives clicks and clicks drive revenue, it’s little wonder that the public find it so hard to know whom to trust.

As business leaders, we have an opportunity to prove to our nation’s consumers that we can get back to normal safely without endangering public health.

So, where do we go from here?

So, can we return to the “Old Normal”? Yes, we can. We should. We must. But that’s not to say we can’t re-evaluate which parts of the “Old Normal” are worth returning to, and which could do with an upgrade. Increased health and safety measures, for instance, can only be a good thing for employers and businesses. Employers of all kinds will no doubt welcome the opportunity to help their employees feel safer and more valued in the workplace. Moreover, employees are happier and more productive when they know their employers have their backs. Returning to a better version of “The Old Normal” may strengthen the relationships between employers and employees, resulting in increased productivity and a reduction in the costs, logistics, and productivity loss associated with voluntary turnover.

The vast majority of people would rather earn a dollar than be given one. Many employees who have been unable to return to work are growing increasingly frustrated with having to sit on their hands. To say nothing of the mental health implications and potential sociological effects of prolonged inertia such as increased hate crimes.

As such, for all sorts of reasons, we should rail against accepting our current state as “The New Normal”.

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How Covid-19 Changed the World https://carolinadigitalphone.com/how-covid-changed-the-world/ Mon, 02 Aug 2021 12:00:00 +0000 https://carolinadigitalphone.com/?p=9351 So, your business was humming along nicely. Then, all of a sudden, COVID-19 reared its ugly head and threw the world into a tizzy. Almost overnight, companies were scrambling to find solutions to run their business remotely. The idea of having your employees work remotely is not a new concept, nor is having your team work from home for various reasons like inclement weather, illness, or lack of daycare. We’ve all been there – your toddler is sick and you need to stay at home with them. Or, you live in the south and there is a light dusting of...

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So, your business was humming along nicely. Then, all of a sudden, COVID-19 reared its ugly head and threw the world into a tizzy. Almost overnight, companies were scrambling to find solutions to run their business remotely.

The idea of having your employees work remotely is not a new concept, nor is having your team work from home for various reasons like inclement weather, illness, or lack of daycare. We’ve all been there – your toddler is sick and you need to stay at home with them. Or, you live in the south and there is a light dusting of snow on the ground – where the mere mention of snow can shut down an entire state for a few days.

Click Below to Watch this short video.

But the coronavirus is different. The sheer scope of institutions, schools, government agencies, and retail stores affected is unprecedented. Abruptly, businesses were having to shut down not just one location or make accommodations for one or two staffers. Instead, companies large and small were having to reformulate their day-to-day operations. Almost without notice, they needed a plan to relocate their entire workforce. Imagine someplace like a call center having to move their operation from a packed office to individuals’ homes in less than 48 hours.

Call centers for industries like banks, or hotels have been inundated with calls from customers trying to do their banking remotely or trying to change travel arrangements only to encounter long wait times or no customer service at all. Many call centers were ill-equipped to make a rapid transition to a remote working environment because they had not switched to the cloud.

Had these companies already moved their phone systems to the cloud, they would have needed only to have supplied their workers with laptops and headsets and allowed them to take their phones home and connect to the internet. As part of an integrated cloud-based phone system, those companies would have access to powerful back-end tools not to simply manage calls remotely but to work as a team, as they did in an office.

Carolina Digital Phone’s software allows for call volume tracking, remote management, and a secure channel for team messaging. With over 150 enterprise features, businesses can customize their phone system as needed. The built-in features are available to all customers at no additional cost. Features like call recording and monitoring, call queue management, and analytics means doing business remotely can be every bit as professional and efficient as possible.

Before moving to a remote-based work model, businesses using landlines have some big decisions and even bigger investments to make. Landline telephone systems use old-school phone system connections and infrastructure from local or regional telephone providers. These systems require onsite PBX equipment that an in-house IT team maintains and upgrades. Systems such as this necessitate large upfront capital expenditures for all of the PBX equipment.

Conversely, switching to cloud-based telephones is a much easier and less costly undertaking. Because Voice over Internet Protocol (VoIP) telephone systems use your internet connection, there is no need to install copper cables. Additionally, using cloud-hosted, instead of on-premise VoIP, means a business would not need to house and maintain the PBX equipment.

In hindsight, if institutions like call centers had already moved their business model to the cloud, they would have been – and will be in the future – prepared to make quick changes as needed. With cloud-based phones in place before calls increased exponentially at the beginning of the crisis, those call centers would have had the flexibility to scale their phone system to accommodate the increase. Adding or removing phones is a relatively simple task accomplished in a matter of days – or sometimes hours.

Now that we have seen how quickly the business environment can change, ensuring your company has the flexibility to adapt is crucial to success. Don’t think this is a one-time blip in the world economy. Do yourself a favor and be prepared for what the future may bring.

To learn how you can transition your business to the cloud, contact us at (336) 544-4000 or chat with us during business hours by clicking the chat icon on the bottom of your screen. We are a local Greensboro, North Carolina-based business with over 100 5-star reviews!

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Here’s Why Cloud Phone Systems Are Now Essential https://carolinadigitalphone.com/heres-why-cloud-phone-systems-are-now-essential/ https://carolinadigitalphone.com/heres-why-cloud-phone-systems-are-now-essential/#respond Mon, 10 Aug 2020 16:10:45 +0000 https://carolinadigitalphone.com/?p=9313 Cloud-based phone systems have been viewed as important and valuable for a while now. However, in the last few months with the coronavirus pandemic, this perception has evolved, and a growing number of businesses of all sizes — from startups to enterprises — now believe that cloud phone systems are essential. What is the reason for this mindset shift? It’s all about flexibility. We have entered the Era of Uncertainty, which means that the ability to adapt is arguably a business’s most vital core competence and competitive advantage. Cloud phone systems drive flexibility on several levels, including: Capacity Flexibility: With...

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Cloud-based phone systems have been viewed as important and valuable for a while now. However, in the last few months with the coronavirus pandemic, this perception has evolved, and a growing number of businesses of all sizes — from startups to enterprises — now believe that cloud phone systems are essential. What is the reason for this mindset shift? It’s all about flexibility.

We have entered the Era of Uncertainty, which means that the ability to adapt is arguably a business’s most vital core competence and competitive advantage. Cloud phone systems drive flexibility on several levels, including:

  • Capacity Flexibility: With a conventional phone system, businesses can only add a limited number of additional lines before they must pay a huge bill to upgrade their on-site PBX, and the process can take days or weeks to complete. However, with a cloud phone system it’s possible to add hundreds or even thousands of new numbers/extensions without delay. The key consideration is the amount of available bandwidth on the existing data network, which can be affordably increased as needed.
  • Number Flexibility: With a cloud phone system, businesses can expand their target market reach by adding non-local numbers. For example, a Greensboro, NC-based business can easily and affordably get a number with area code 919 (Raleigh) or 704 (Charlotte), or add a toll-free number. This is especially valuable to small businesses that need to compete with large statewide or national organizations.
  • Network Flexibility: Cloud phone systems can run on a variety of technical infrastructures, such as SONET, ATM, or even WiFi. This flexibility means less complexity and confusion (and stress!) for IT teams and a more standardized and optimized data and telecommunications foundation.
  • Cost Flexibility: With a conventional phone system, many businesses — especially smaller organizations — pay for more capacity than they need. For example, their system may support 20 connections, but they only need 5. As a recurring annual expense, this is a huge waste of money. But with a cloud phone system, businesses can flexibly align capacity with actual need. This is because they are not forced to buy, install and maintain expensive on-site PBX hardware. Instead, they simply add low-cost licenses (a.k.a. seats) on an as-needed basis. And if they scale down and no longer need licenses, they simply allow them to expire. It’s a level of seamless scalability in either direction — add or remove — that is impossible with a conventional phone system.
  • Device Flexibility: With a cloud phone system, employees can make/receive calls and access other functions (e.g. chat, presence, call history, etc.) using their smartphone. They can also slip on a headset and use their desktop or laptop as a softphone. This kind of total device flexibility is not just extremely convenient, but it’s also highly cost-effective.
  • Worker Location Flexibility: Even as the lockdown eases and things slowly return to normal, a growing number of businesses have decided to make remote work a permanent rather than temporary option (if not every day, then at least a few days a week). A cloud phone system is ideal for worker flexibility, whether they are in the corporate office (including “hot desk” environments), their home office, or anywhere else that the work journey takes them.
  • Move Flexibility: When they move locations, businesses with a cloud phone system don’t have to face the hassle and expense of having the phone company reconfigure their system and possibly dig up new lines. Instead, these businesses simply unplug the IP phones from their old location, plug them into your new location, and they are all set to go. All of the numbers stay the same.

A Final Word

In the new business climate of today, companies are faced with much uncertainty — which is not always a bad thing. There are more opportunities for innovation, growth, and success. Businesses with a cloud phone system have the telecommunications flexibility they need to embrace uncertainty and thrive vs. dread uncertainty and struggle.

Learn More

Contact us to learn more about how our cloud phone system will instantly make your business more flexible, while significantly reducing your telecommunication costs, increasing worker productivity, and boosting customer satisfaction.

Call us at (336) 544-4000 or chat with us during business hours by clicking the chat icon on the bottom of your screen. We are a local Greensboro, North Carolina-based business with over 100 5-star reviews!

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