{"id":20013,"date":"2021-08-16T12:18:00","date_gmt":"2021-08-16T16:18:00","guid":{"rendered":"https:\/\/carolinadigitalphone.com\/?p=20013"},"modified":"2021-09-10T14:37:09","modified_gmt":"2021-09-10T18:37:09","slug":"queue-callback-improves-customer-service","status":"publish","type":"post","link":"https:\/\/carolinadigitalphone.com\/queue-callback-improves-customer-service\/","title":{"rendered":"GAME-CHANGER: Queue Callback Feature Dramatically Improves Customer Satisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20013\" class=\"elementor elementor-20013\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2044aa0 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"2044aa0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-942cebe\" data-id=\"942cebe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-776cf58 elementor-section-full_width elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"776cf58\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f6e6da2\" data-id=\"f6e6da2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae49ff5 elementor-widget elementor-widget-text-editor\" data-id=\"ae49ff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\">There are very few things that customers dislike more than being placed on hold. <a style=\"color: #000000;\" href=\"https:\/\/www.genesys.com\/collateral\/genesys-usa-consumer-survey-2019\">Research<\/a> has found that 31% of customers will not wait on hold for more than five minutes.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate <a style=\"color: #000000;\" href=\"https:\/\/www.zendesk.com\/blog\/customer-service-and-lifetime-customer-value\/\">research<\/a> has found that after a single bad experience. <\/span><\/p>\n<p><span style=\"color: #000000;\">Here at the facts to know when taking care of your customers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f4927ae\" data-id=\"f4927ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c40ca13 elementor-widget elementor-widget-video\" data-id=\"c40ca13\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=x0JwZjg8oR0&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-256a890a elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"256a890a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-339fee37\" data-id=\"339fee37\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52fd2df2 elementor-widget elementor-widget-text-editor\" data-id=\"52fd2df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<!-- wp:paragraph -->\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:list --><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">58% of customers stopped buying from the business.<\/span><\/li>\n<li><span style=\"color: #000000;\">52% of customers switched to a different business for that particular product or service.<\/span><\/li>\n<li><span style=\"color: #000000;\">52% of customers told others not to buy that particular product or service from the business.\u00a0<\/span><\/li>\n<li><span style=\"color: #000000;\">48% of customers were unlikely to consider that business when making future purchases of any kind.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Ideally, businesses would always be able to answer every single call. However, this is simply unrealistic. There are always going to be scenarios where agents are unavailable.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Fortunately, our <a style=\"color: #000000;\" href=\"https:\/\/carolinadigitalphone.com\/all-in-one-solution\/\">all-in-one cloud phone system<\/a> can be configured with a game-changing feature that delights customers rather than frustrates them: Queue Callback.\u00a0<\/span><\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 id=\"h-about-queue-callback\"><strong>About Queue Callback<\/strong><\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><span style=\"color: #000000;\">Let\u2019s say that a customer calls, and no agent is available to immediately speak to them. Instead of asking them to wait on hold \u2014 which some customers are reluctant to do, and some customers refuse to do \u2014 the Queue Callback feature asks them if they wish to request a callback, and assures them that their place is in the queue will be retained. In other words, they will not wait one second longer to speak with an agent by using the feature.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">If they would like to receive a callback, the customer can confirm so by pressing a digit on their phone. Then the first available agent returns the customer&#8217;s call. The total amount of time spent on hold? ZERO!\u00a0\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:heading --><\/span><\/p>\n<h2 id=\"h-the-bottom-line\"><span style=\"color: #003366;\"><strong>The Bottom Line<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\"><!-- \/wp:heading --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">An axiom on the business landscape goes: \u201cif you don\u2019t take care of your customer, then sooner or later a competitor will.\u201d The Queue Callback feature helps businesses clearly demonstrate that they are dedicated to taking care of their customers \u2014 which can make ALL THE DIFFERENCE between keeping them on the roster vs. losing them forever.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Learn more about our game-changing Queue Callback feature. Call Carolina Digital Phone today at (336) 544-4000, or click the chat icon at the bottom of your screen.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><br \/><span style=\"color: #000000;\"><strong>Eric Lyon:<\/strong> Born and raised in Thomasville, North Carolina, and known throughout the community as a dedicated family man and active volunteer with his church, Eric Lyon has more than 13 years of experience in the telecommunications field, and holds multiple network certifications. He has also served as Chief Engineer in the design and installation of numerous VoIP projects. As VoIP Technical Support Engineer, Eric is inspired by the opportunity to help customers solve their problems and achieve their goals.<\/span><\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>There are very few things that customers dislike more than being placed on hold. Research has found that 31% of customers will not wait on hold for more than five minutes.&nbsp; Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate research has found that after a single bad experience. Here at the facts to know when taking care of your customers. https:\/\/www.youtube.com\/watch?v=x0JwZjg8oR0 58% of customers stopped buying from the business. 52% of customers switched to a different business for that particular product or service. 52% of customers told others&#8230;<\/p>\n","protected":false},"author":11,"featured_media":20015,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[105,305,492,493,76,85,25],"class_list":["post-20013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-cloud-phone-systems","tag-cloud-based-solutions","tag-features","tag-phone-features","tag-voip-features","tag-voip-phone-systems","tag-voip-phones"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Queue Callback Feature Improves Customer Satisfaction | 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I enjoy the communications field because of the ever-changing landscape, and there is always something new to learn. I also enjoy working outside, spending time with my family, and traveling to new places. My passions include living for God and helping others the best way that I can. 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