{"id":20795,"date":"2021-07-08T14:47:56","date_gmt":"2021-07-08T18:47:56","guid":{"rendered":"https:\/\/carolinadigitalphone.com\/?p=20795"},"modified":"2021-07-14T16:23:04","modified_gmt":"2021-07-14T20:23:04","slug":"your-hybrid-workplace-needs-voip-and-uc","status":"publish","type":"post","link":"https:\/\/carolinadigitalphone.com\/your-hybrid-workplace-needs-voip-and-uc\/","title":{"rendered":"Why Your Hybrid Workplace Needs VoIP &#038; Unified Communications"},"content":{"rendered":"\n<p>Before the pandemic, there were generally two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now though, there is a third type of worker that HR experts say will <a href=\"https:\/\/www.forbes.com\/sites\/joemckendrick\/2021\/05\/30\/remote-work-evolves-into-hybrid-work-and-productivity-rises-the-data-shows\/\">dominate the workforce landscape<\/a> for the foreseeable future: the hybrid worker. This individual spends time in both environments (e.g. Monday and Wednesday in the corporate office; Tuesday, Thursday and Friday in their home office). The term for this configuration is \u201chybrid workplace,\u201d and the engine that makes it function for hybrid workers and their employers alike is unified communications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-unified-communications\"><strong>What is Unified Communications?<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.gartner.com\/en\/information-technology\/glossary\/unified-communications-uc\">Unified communications<\/a> (or UC) refers to products that integrate and deliver multiple enterprise communication channels, to enhance collaboration, customer service, efficiency, productivity, performance, compliance and results. The most affordable and easiest way for organizations of all sizes. This allows small businesses with limited budgets to reap these unified communications advantages is by adopting a VoIP phone system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-voip-unified-communications-for-the-hybrid-workplace\"><strong>VoIP + Unified Communications<\/strong> for the Hybrid Workplace<\/h2>\n\n\n\n<p>Here are some of the key unified communications features that make a VoIP (or cloud-based) phone system from <a href=\"https:\/\/carolinadigitalphone.com\/\">Carolina Digital Phone<\/a> perfect for the hybrid workplace:&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-presence-crucial-in-a-hybrid-workplace\"><strong>Presence<\/strong> &#8211; Crucial in a Hybrid Workplace<\/h3>\n\n\n\n<p><a href=\"https:\/\/carolinadigitalphone.com\/why-customers-hate-having-their-call-transferred-what-to-do-about-it\/\">Presence<\/a> allows all workers \u2014 regardless of where they are located \u2014 to instantly see the real-time status of their colleagues. A green dot indicates that a colleague is available. A red dot indicates that a colleague is temporarily unavailable. And a grey dot indicates that a colleague is away.&nbsp;&nbsp;<\/p>\n\n\n\n<p>In addition to making internal communication and collaboration much more efficient and productive, presence also dramatically improves customer experience. For example, workers can instantly confirm that a colleague is available before transferring a customer call.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-sms-and-mms\"><strong>SMS and MMS<\/strong><\/h3>\n\n\n\n<p>On the hybrid workplace landscape, there are situations when it is much more efficient to connect with colleagues through SMS (short message service) or MMS (multimedia messaging service) than it is to use email or phone. Our VoIP phone system supports both of these options.&nbsp;<\/p>\n\n\n\n<p><br>At the same time, it also supports compliance by assuring that all workers \u2014 whether they are in the office, at home, or traveling \u2014 use the same approved SMS and MMS tools (which as noted are built into our VoIP solution). Otherwise, workers will typically use a variety of tools (e.g. Facebook Messenger, Skype, Slack, Teams, etc.). This makes keeping a record of all communications can be difficult, if not impossible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-video-conferencing-face-to-face-for-a-hybrid-workplace\"><strong>Video Conferencing<\/strong> &#8211; Face to Face for a Hybrid Workplace<\/h3>\n\n\n\n<p>Videoconferencing is another VoIP unified communications tool that is ideal for the hybrid workplace. Multiple options are available to suit needs and budgets, such as video conference room systems that feature an 18x optical zoom HD camera, 360-degree omnidirectional pickup microphone array, and touchscreen interface connected to a projector or compatible TV.&nbsp;Organizations can also record conferences for compliance and reference purposes. In addition, field sales reps, technicians, and other \u201croad warriors\u201d can join video conferences through their smartphones. &nbsp; &nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-e-faxing\"><strong>e-Faxing<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/carolinadigitalphone.com\/hosted-voip-phone-system-frequently-asked-question-how-does-e-faxing-work\/\">e-Faxing<\/a> is not just an alternative to conventional faxing: in many ways it is superior. For example, e-Faxing enables workers to send\/receive faxes from anywhere, and at any time. e-Faxing is also more secure than scanning\/attaching a document to an email, and there is no need to purchase and maintain a fax machine or a separate line. Plus, workers can access detailed reports through a secure web-based portal to confirm when faxes were sent\/received.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-integrated-voicemail\"><strong>Integrated Voicemail<\/strong><\/h3>\n\n\n\n<p>Integrated voicemail automatically converts voicemails into audio files, and then forwards them to one (or multiple) email accounts. As such, workers can pick up voicemails wherever they are: at home, in the corporate office, or anywhere else. They can also store voicemails for reference and compliance purposes, as well as forward voicemails to colleagues as required. For example, a sales rep who receives a voicemail from a customer about a technical question can forward the email.  This saves them from struggling to try and explain it themselves.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-call-center-analytics\"><strong>Call Center Analytics<\/strong><\/h3>\n\n\n\n<p>Call center analytics provide organizations with real-time granular insights into their call center\u2019s daily operations. This actionable intelligence can be used to improve customer satisfaction, as well as employee performance, engagement, and retention. This latter advantage is especially valuable. As noted by <a href=\"https:\/\/www.mckinsey.com\/business-functions\/operations\/our-insights\/boosting-contact-center-performance-through-employee-engagement\">McKinsey<\/a>:&nbsp;<\/p>\n\n\n\n<p><em>The nature of customer care is changing. Customers are becoming increasingly comfortable with online self-service tools. The remaining live calls to contact centers are often more complicated to resolve, so providing consistent high-quality customer service depends on experienced, knowledgeable agents with proper training and support. Failure to retain these talented employees can have significant repercussions: employee attrition can erode customer satisfaction while increasing operating costs. Each new agent hire is estimated to cost the contact center $10,000 to $20,000 in training, direct recruiting costs, and lost productivity during ramp up.&nbsp;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-bottom-line-of-a-hybrid-workplace\"><strong>The Bottom Line<\/strong> of a Hybrid Workplace<\/h2>\n\n\n\n<p>As we emerge from the pandemic, the hybrid workplace is shifting from the sidelines to the mainstream. Organizations need unified communications to ensure that they remain competitive, efficient, productive, and profitable. Our VoIP phone system is perfect for the hybrid workplace and can make a massive difference between thriving vs. struggling.&nbsp;<\/p>\n\n\n\n<p><strong>Learn more about the advanced unified communications features of our <\/strong><a href=\"https:\/\/carolinadigitalphone.com\/all-in-one-solution\/\"><strong>all-in-one VoIP phone system<\/strong><\/a><strong> by calling Carolina Digital Phone today at (336) 544-4000, or click the chat icon at the bottom of your screen. We will help you reap the full potential and advantages of your <\/strong><strong>hybrid workplace<\/strong><strong>!&nbsp;<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Before the pandemic, there were generally two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now though, there is a third type of worker that HR experts say will dominate the workforce landscape for the foreseeable future: the hybrid worker. This individual spends time in both environments (e.g. Monday and Wednesday in the corporate office; Tuesday, Thursday and Friday in their home office). The term for this configuration is \u201chybrid workplace,\u201d and the engine that makes it function for hybrid workers and their employers alike is&#8230;<\/p>\n","protected":false},"author":5,"featured_media":20791,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[192],"tags":[520,522,298,300,521,13,67,76],"class_list":["post-20795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-voip-systems","tag-hybrid-workplace","tag-remote","tag-remote-work","tag-remote-work-solutions","tag-unified-communication-features","tag-unified-communications","tag-voip","tag-voip-features"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why Your Hybrid Workplace Needs VoIP &amp; Unified Communications - Carolina Digital Phone<\/title>\n<meta name=\"description\" content=\"Here are some of the key unified communications features that make a VoIP phone system from Carolina Digital Phone perfect for the hybrid workplace.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carolinadigitalphone.com\/your-hybrid-workplace-needs-voip-and-uc\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Your Hybrid Workplace Needs VoIP &amp; Unified Communications - Carolina Digital Phone\" \/>\n<meta property=\"og:description\" content=\"Here are some of the key unified communications features that make a VoIP phone system from Carolina Digital Phone perfect for the hybrid workplace.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/carolinadigitalphone.com\/your-hybrid-workplace-needs-voip-and-uc\/\" \/>\n<meta property=\"og:site_name\" content=\"Carolina Digital Phone\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CarolinaDigitalPhone\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-08T18:47:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-14T20:23:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/carolinadigitalphone.com\/wp-content\/uploads\/2021\/07\/Hybrid-workplace-CDP.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nicky Smith\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@PBXinTheCloud\" \/>\n<meta name=\"twitter:site\" content=\"@PBXinTheCloud\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nicky Smith\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/carolinadigitalphone.com\\\/your-hybrid-workplace-needs-voip-and-uc\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/carolinadigitalphone.com\\\/your-hybrid-workplace-needs-voip-and-uc\\\/\"},\"author\":{\"name\":\"Nicky Smith\",\"@id\":\"https:\\\/\\\/carolinadigitalphone.com\\\/#\\\/schema\\\/person\\\/3ae1978e69074ff653a03545276b33b3\"},\"headline\":\"Why Your Hybrid Workplace Needs VoIP &#038; 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