{"id":26544,"date":"2023-09-19T09:02:21","date_gmt":"2023-09-19T13:02:21","guid":{"rendered":"https:\/\/carolinadigitalphone.com\/?p=26544"},"modified":"2025-06-10T20:41:43","modified_gmt":"2025-06-11T00:41:43","slug":"ways-our-competitors-lose-customers","status":"publish","type":"post","link":"https:\/\/carolinadigitalphone.com\/ways-our-competitors-lose-customers\/","title":{"rendered":"Top 5 Ways Our Competitors Lose Customers to Us"},"content":{"rendered":"\n<p>Carolina Digital Phone has been in business for more than 20 years. For very select companies in some industries, this is not an exceptionally long period. For example, founded in  1806, Colgate is still going strong and the legendary Pabst Brewing Company has been around since 1844.<\/p>\n\n\n\n<p>However, in the VoIP (Voice over Internet Protocol) marketplace, 20+ years is an ETERNITY. You can probably measure the average lifespan of a VoIP company in months rather than years. We have seen so many companies come and go \u2014 a few because they were unlucky, but the vast majority because they did the wrong things, the wrong way, and for the wrong reasons. Instead of cultivating happy customers, they created angry customers.<\/p>\n\n\n\n<p>In this blog post, we\u2019re going to have a little fun by sharing the top 5 ways that for more than two decades our competitors have lost \u2014 and continue to lose \u2014 customers to us (by the way, if you\u2019re an aspiring entrepreneur we encourage you to use the following as a checklist for what NOT TO DO if you wish to succeed for the long-term):<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-being-dishonest\"><strong>1. Being Dishonest<\/strong><\/h2>\n\n\n\n<p>Guess what? If you have to lie to be in business, then you aren\u2019t a business owner. You\u2019re a hustler. And hustlers ALWAYS have a limited shelf life. Sooner or later (and it\u2019s usually sooner) the truth comes out. Prospective customers steer clear, and current customers head for the exit.<\/p>\n\n\n\n<p>When we say they are being dishonest, we are talking about VoIP providers that either don&#8217;t tell you about hidden costs or end up nickel-and-diming for every additional feature outside the basics. In a worst-case scenario, you end up with a provider that has little to no VoIP experience and ends up promising features they cannot deliver.<\/p>\n\n\n\n<p>Always do your homework and find a trusted VoIP company with experience and not a one-man operation trying to provide phone service on the side. <a href=\"https:\/\/carolinadigitalphone.com\/why-carolina-digital-phone-is-the-best-at-what-we-do\/\">Carolina Digital Phone<\/a> has been a leader in the VoIP business for over 23 years.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-over-promising-and-under-delivering\"><strong>2. Over-Promising and Under-Delivering<\/strong><\/h2>\n\n\n\n<p>This is tied to dishonesty but should be discussed separately. Some companies think that they aren\u2019t really lying if they \u201cbend the truth\u201d a little \u2014 or maybe a lot. Often, this applies to service and support. They are guilty of promising one thing to make the sale, but providing something very different after the deal is done. Customer loyalty is the least of their concerns.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-being-unreliable\"><strong>3. Being Unreliable<\/strong><\/h2>\n\n\n\n<p>We have lost track of the number of customers \u2014 we\u2019re talking hundreds, not dozens \u2014 who have switched to us because their former VoIP company was unreliable. Of course, those same companies were very responsive and attentive BEFORE the sale. But afterward, they become unresponsive, inattentive, and unprofessional.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-not-giving-excellent-customer-service\"><strong>4. Not Giving Excellent Customer Service<\/strong><\/h2>\n\n\n\n<p>Here\u2019s a newsflash that nobody needs: Experts are expensive! And VoIP experts certainly aren\u2019t the exception. Many VoIP companies don\u2019t want to pay the price, so they hire unqualified, untrained, and in many cases incompetent staff.  Giving out lofty job titles like \u201cTelecommunications Engineers,&#8221; doesn&#8217;t make them experts.<\/p>\n\n\n\n<p>Naturally, these customer service reps (whatever they are called) are ill-equipped to solve many problems. On the contrary, they often make them worse because they don\u2019t know what they\u2019re doing, and attempt to deal with issues in a \u201ctrial and error\u201d manner (with a lot of error!). Of course, this leads to poor customer service, unhappy customers, and awful customer experience.<\/p>\n\n\n\n<p>Before deciding on a provider, do your research and check <a href=\"https:\/\/carolinadigitalphone.com\/customer-reviews\/\">customer feedback and reviews<\/a>. If you come across multiple reviews citing poor customer service, keep looking. Sending customers with urgent issues will not result in them having a good customer service experience. Ninety percent of <a href=\"https:\/\/www.helpscout.com\/75-customer-service-facts-quotes-statistics\/\">customers consider a &#8220;prompt&#8221; response to be crucial<\/a> or highly significant when they have a customer service inquiry. 60% of those customers define &#8220;prompt&#8221; as a timeframe of 10 minutes or less.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-not-delivering-value\"><strong>5. Not Delivering Value<\/strong><\/h2>\n\n\n\n<p>An <a href=\"https:\/\/carolinadigitalphone.com\/all-in-one-solution\/\">all-in-one VoIP phone system<\/a> is impressive, and has lots (and we are talking LOTS) of <a href=\"https:\/\/carolinadigitalphone.com\/complete-list-of-features\/\">advanced features<\/a> that staff love using \u2014 especially things like voicemail-to-email with transcription, call recording, mobile apps, and the list goes on.<\/p>\n\n\n\n<p>However, the factor that matters MOST is not rooted in features: it is based on ROI. At Carolina Digital Phone, we have always made this a priority by keeping our <a href=\"https:\/\/carolinadigitalphone.com\/pricing\/\">pricing very competitive<\/a>. Additionally, we provide resources and training to ensure that our customers take the shortest path to value.<\/p>\n\n\n\n<p><\/p>\n\n\n<h2>Some Final Advice<!-- \/wp:post-content --> <!-- wp:paragraph --><\/h2>\n<p>Naturally, all VoIP companies will claim to be \u201cthe best of the best.\u201d And so, how can you separate the contenders from the pretenders? It\u2019s simple: look past their marketing and advertising, and <a href=\"https:\/\/www.trustindex.io\/reviews\/carolinadigitalphone.com\">discover what their customers want you to know about their specific customer service experiences<\/a>.<!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>At Carolina Digital Phone, we are proud to be one of the most trusted and acclaimed VoIP companies \u2014 not just in North Carolina, but in the entire country. And the secret of our 20+ year success is not a secret at all:<\/p>\n<h3>We are completely honest with our customers.<\/h3>\n<p>We will not \u201cmake the sale\u201d and then disappear. We are only interested in building strong, long-term customer relationships, and maximizing customer lifetime success and satisfaction.<\/p>\n<h3>We never over-promise and under-deliver.<\/h3>\n<p>We never over-promise and under-deliver. If there are limitations in our VoIP phone system that may not work for your application, we will let you know. Moreover, we explain this up front, not after. Providing excellent customer service is not optional, it is part of our DNA.<\/p>\n<h3>We are extremely reliable.<\/h3>\n<p>If we say that we will be on-site to look at an issue at 3:00 p.m. on Monday, we will be there. We know from experience that being proactive, prepared, and punctual are all important factors in creating positive customer experiences.<\/p>\n<h3>We provide LOCAL support.<\/h3>\n<p>Our customer service teams are composed of <a href=\"https:\/\/carolinadigitalphone.com\/insist-on-local-tech-support\/\">LOCAL <\/a><a href=\"https:\/\/carolinadigitalphone.com\/insist-on-local-tech-support\/\">experts<\/a> who have forgotten more about VoIP than many of our competitors will ever know. If we don\u2019t know the answer or resolution to something (which is VERY rare), then we rapidly get the information we need. We are the experts that the experts trust!<\/p>\n<h3>We want you to save money.<\/h3>\n<p>We are obsessed with ensuring that our customers (both potential customers and current customers) take the shortest path to value. After more than two decades in business, we can say without hesitation that the biggest regret our customers have is not finding us sooner. Had they done so, they would have saved SO MUCH MONEY and avoided SO MUCH BAD CUSTOMER SERVICE.<\/p>\n<h3>Let&#8217;s talk!<\/h3>\n<p><!-- wp:paragraph -->Ready to learn more about what makes us different? <strong>Contact us at <a href=\"tel:336-544-4000\">(336) 544-4000<\/a> for your free, no-obligation consultation and demo.<\/strong><\/p><!-- \/wp:paragraph -->","protected":false},"excerpt":{"rendered":"<p>Carolina Digital Phone has been in business for more than 20 years. For very select companies in some industries, this is not an exceptionally long period. For example, founded in 1806, Colgate is still going strong and the legendary Pabst Brewing Company has been around since 1844. However, in the VoIP (Voice over Internet Protocol) marketplace, 20+ years is an ETERNITY. You can probably measure the average lifespan of a VoIP company in months rather than years. We have seen so many companies come and go \u2014 a few because they were unlucky, but the vast majority because they did&#8230;<\/p>\n","protected":false},"author":5,"featured_media":26546,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[231,226,192,164,363,1],"tags":[108,469,186,359,67],"class_list":["post-26544","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-achieving-success","category-business-growth","category-business-voip-systems","category-cloud-phone-system","category-customer-service","category-uncategorized","tag-best-practices","tag-customer-service","tag-local-voip-service-provider","tag-satisfaction","tag-voip"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 5 Ways Our Competitors Lose Customers to Us<\/title>\n<meta name=\"description\" content=\"There are plenty of ways to lose customers. 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