{"id":4226,"date":"2018-07-10T14:09:36","date_gmt":"2018-07-10T18:09:36","guid":{"rendered":"https:\/\/digitalphone.io\/?p=4226"},"modified":"2024-08-27T19:42:55","modified_gmt":"2024-08-27T23:42:55","slug":"google-voice-for-business-sometimes-google-isnt-your-friend","status":"publish","type":"post","link":"https:\/\/carolinadigitalphone.com\/google-voice-for-business-sometimes-google-isnt-your-friend\/","title":{"rendered":"Google Voice for Business? Sometimes, Google Isn\u2019t Your Friend"},"content":{"rendered":"\t\t
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We\u2019re all familiar with the phrase \u201cGoogle is your friend.\u201d It\u2019s what we say when someone has a question that could easily be answered by a quick Google search \u2014 everything from up-to-the-second baseball scores, to Tom Keen\u2019s real job on \u201cThe Blacklist\u201d (BTW he\u2019s a covert operative).<\/p>

However, sometimes Google isn\u2019t much of a friend. And for proof, all you need to do is ask businesses that have tried \u2014 and failed \u2014 to use Google Voice as their VoIP business phone system solution.<\/p>

What is Google Voice?<\/strong><\/span><\/h3>

Google Voice is Google\u2019s cloud-based telephony platform that provides call forwarding, text, voicemail and voice services. Although Google Voice launched back in 2009, by their own admission Google has not made it a priority. That\u2019s the nice way to put it. Here\u2019s the not-so-nice (but frankly, more accurate) way according to one frustrated user on the Google Voice Help Forum:<\/p>

\u00a0\u201cGoogle has neglected [Google Voice] into the ground. If there is anyone in control of it, they’re in some basement and don’t have the resources to even let you delete more than one voicemail or text at a time. There’s no integration with any service providers (which should ABSOLUTELY be easily available), and they have ZERO strategy to let you keep your one phone number for life. Google is incompetent and completely uninterested at bridging your mobile and desktop activities.\u201d<\/em><\/p><\/blockquote>

The Problem with Google Voice<\/strong><\/span><\/h3>

To be fair, as we see it the root problem with Google Voice isn\u2019t with the product itself: it how it is being advertised and, unfortunately for businesses, how it is being used \u2014 or make that, misused.<\/p>

Simply put, Google Voice wasn\u2019t, isn\u2019t, and predictably never will be a legitimate VoIP business phone system solution. At most, it can help individuals connect on a casual and informal basis, which is great (e.g. students calling home from college, etc.). But as for helping businesses drive customer experience, enhance collaboration and productivity, ensure compliance, lock-down security, and access advanced carrier-grade unified calling features\u2026it\u2019s one swing and a miss after another.<\/p>

The Pitfalls<\/strong><\/span><\/h3>

Here are 10 pitfalls that ensnare businesses that wander down the Google Voice path:<\/p>

  1. They get calls from people who didn\u2019t dial their Google Voice Number. This is happening on desktop clients and mobile apps (i.e. employees who have the Google Voice app installed on their smartphone are getting calls from folks who didn\u2019t dial their number).<\/li><\/ol>
    1. When they answer a call, it hangs-up the call on one phone, but continues to ring on other lines.<\/li><\/ol>
      1. Calls drop in the middle of conversations. This has nothing to do with flaky public Wi-Fi connection \u2014 it\u2019s happening to businesses with secure, fast Wi-Fi.<\/li><\/ol>
        1. They are getting random voicemails from callers, but the phone never rings in the first place!<\/li><\/ol>
          1. Google Voice is not a supported component of G-Suite. There is no service level guarantee, and absolutely no customer service from Google.<\/li><\/ol>
            1. Periodically, they (and every other affected Google Voice user) cannot use the system because it’s down.<\/li><\/ol>
              1. They cannot use business caller ID. Employees who make calls on their personally-owned smartphone put their privacy at risk, they may not have their call answered (i.e. a customer may know ACME Incorporated but have no idea who Joe Smith is), and frankly, it doesn’t look professional.<\/li><\/ol>
                1. Porting numbers is very limited. Businesses can only port a landline (or VoIP) number that they already have, and it will only accept mobile numbers.<\/li><\/ol>
                  1. The sound and audio quality is often well below expectations (hey, you get what you pay for\u2026).<\/li><\/ol>
                    1. There is no emergency 911 calling, which is as important for businesses as it is for residential customers. Here is the disclaimer in Google\u2019s own words: \u201cYou understand and agree that Google Voice is an enhanced call management application and that Google Voice is not capable of placing or receiving emergency services calls.\u201d<\/li><\/ol>

                      We\u2019re not suggesting that Google Voice is useless. It has its place. But the business environment isn\u2019t one of them, because a VoIP phone system solution that causes all of the hassles, headaches, costs and lost opportunities described above isn\u2019t a solution at all \u2014 it\u2019s the problem!<\/p>

                      To learn more about getting the legitimate AND affordable VoIP phone system \u2014 because your business needs technology, not toys \u2014 contact the Carolina Digital Phone team today<\/strong> at\u00a0<\/strong>(336) 544-4000. <\/strong><\/span>Your consultation with us is free!<\/strong><\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                      We\u2019re all familiar with the phrase \u201cGoogle is your friend.\u201d It\u2019s what we say when someone has a question that could easily be answered by a quick Google search \u2014 everything from up-to-the-second baseball scores, to Tom Keen\u2019s real job on \u201cThe Blacklist\u201d (BTW he\u2019s a covert operative). However, sometimes Google isn\u2019t much of a friend. And for proof, all you need to do is ask businesses that have tried \u2014 and failed \u2014 to use Google Voice as their VoIP business phone system solution. What is Google Voice? Google Voice is Google\u2019s cloud-based telephony platform that provides call forwarding,…<\/p>\n","protected":false},"author":5,"featured_media":26101,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[59],"class_list":["post-4226","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-google-voice"],"yoast_head":"\nGoogle Voice for Business? Sometimes, Google Isn\u2019t Your Friend - Carolina Digital Phone<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carolinadigitalphone.com\/google-voice-for-business-sometimes-google-isnt-your-friend\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Google Voice for Business? 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