{"id":4383,"date":"2018-08-23T08:52:39","date_gmt":"2018-08-23T12:52:39","guid":{"rendered":"https:\/\/digitalphone.io\/?p=4383"},"modified":"2021-01-27T15:26:12","modified_gmt":"2021-01-27T20:26:12","slug":"5-signs-that-your-old-school-on-premise-phone-system-is-holding-your-business-back","status":"publish","type":"post","link":"https:\/\/carolinadigitalphone.com\/5-signs-that-your-old-school-on-premise-phone-system-is-holding-your-business-back\/","title":{"rendered":"5 Signs that Your \u201cOld School\u201d On-Premise Phone System is Holding Your Business Back"},"content":{"rendered":"\t\t
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\"\"On today\u2019s relentlessly fast-paced and hyper-competitive business landscape, there are only two directions: forward towards growth, or backwards towards\u2026well, we all know how that horror story unfolds. To say the least, it ain\u2019t pretty.<\/em><\/p>

It goes without saying that every business \u2014 whether it sells jet engines or coffee cup lids \u2014 needs to head towards success, and away from failure. This is so blatantly obvious, that they don\u2019t even teach it in business school. (At least, we hope they don\u2019t need to teach this.)<\/p>

Yet despite this truth, many businesses are held back from achieving their full success and profit potential \u2014 not by marketplace dynamics or aggressive competition, but by their very own on-premise phone system. Here are the 5 key reasons why:<\/p>

1. They\u2019re getting much less for far more.<\/strong><\/h3>

There\u2019s a really good reason why advertisers don\u2019t try and sell things with pitches like \u201cwhy pay less and get value when you can pay more and get hosed?\u201d<\/p>

Yet that\u2019s exactly<\/em> what is happening to many businesses that are forced to spend thousands of dollars a year for an on-premise phone system that essentially stopped being \u201ctechnologically advanced\u201d around the time of the first moon landing. And of course, the fees they pay are always going up year after year. They never, ever go down.<\/p>

2. They\u2019re not accessing advanced features.<\/strong><\/h3>

A long, long time ago \u2014 we\u2019re talking before smartphones roamed the earth and \u201cthe web\u201d was something spiders weaved vs. something people surfed \u2014 the only companies that could afford advanced phone features were large enterprises.<\/p>

However, technology has changed this, and now ALL businesses can access advanced calling features they need like voicemail-to-email, music-on-hold, auto-attendant, and more. There\u2019s only one problem with this, and it\u2019s a big one: on-premise phone companies don\u2019t want to send this beloved cash cow into retirement, and so they continue charging ridiculous \u2014 and totally unjustifiable \u2014 fees for advanced features. In many cases, small and mid-sized businesses cannot even access certain calling features unless they spend a massive amount of money on a brand new system. Phone companies love this. It makes their cash cow moOOOooOOoOooOo<\/em> with joy.<\/p>

\"\"<\/p>

3. Their customers are getting frustrated \u2014 and heading elsewhere.<\/strong><\/h3>

As noted by CustomerExperienceInsight.com, today\u2019s customers don\u2019t just want, but they DEMAND more personalization, more responsiveness, more options, and more convenience. If they don\u2019t get these requirements, they disengage and head to a competitor.<\/p>

On-premise phone systems are part of the problem vs. the solution. Instead of enabling employees to provide an optimal customer experience anytime and anywhere, they force employees to stay at their desks \u2014 or worse, constantly send customers to voicemail or put them on hold for excessive amounts of time (which is really a bad idea, since studies have shown that about 1\/3rd<\/sup> of people won\u2019t wait on hold at all, and about 60% will hang up after a few minutes).<\/p>

Add it up, and it\u2019s a recipe for customer disengagement and churn \u2014 which is the fastest way to send a business backwards vs. forwards.<\/p>

4. They\u2019re forced to hire costly IT staff or get drilled with pricey maintenance fees.<\/strong><\/h3>

When it comes to technical support, businesses with on-premise phone systems have traditionally faced a \u201clesser of two evils\u201d scenario. Either they hire costly IT staff who have the specialized skills to manage the system, or they sign-up for a very pricey maintenance agreement. This is the \u201cgolden goose\u201d for phone companies (who lives on the same farm as the cash cow\u2026it\u2019s all very rustic).<\/p>

\"\"<\/p>

5. Scalability is virtually non-existent.<\/strong><\/h3>

All businesses \u2014 from startups to unicorns \u2014 face ongoing scaling challenges. Some are scaling up and onboarding more people. Others are consolidating, outsourcing and downsizing. Either way, the key to success is agility and going with the flow.<\/p>

However, on-premises phone systems are categorically not built for scalability. As a result, many businesses are saddled with capacity (lines) that they don\u2019t need \u2014 or they are forced to pay through the nose to increase capacity in order to accommodate new hires.<\/p>

The Solution: A Hosted Cloud Phone System<\/strong>\u00a0<\/strong><\/h3>

The solution to ALL of these problems is simple: switch to a hosted cloud system from Carolina Digital Phone! That\u2019s because our system:<\/p>